CASTARshop Ecommerce FAQ
1. What is CASTARshop? CASTARshop stands as your ultimate online destination, offering a distinctive collection of creatively designed clothing and accessories. Our products are carefully curated, sourced from providers such as Printify, Printful, and Apliiq, ensuring a blend of unique design and top-notch quality.
2. Where is CASTARshop located? CASTARshop is headquartered in Singapore, a vibrant hub in Southeast Asia.
3. Is CASTARshop GST-registered? Currently, CASTARshop is not GST-registered, and our prices do not include any GST tax.
4. Will there be changes to pricing due to GST registration? In the future, if CASTARshop meets the necessary requirements and becomes GST-registered, we will inform our customers of any changes to pricing. Any applicable GST tax will then be included in the price breakdown.
5. How will customers be informed of pricing changes? If there are changes to our pricing due to GST registration, we will make sure to communicate these changes clearly to our customers. The updated price breakdown will reflect any applicable GST tax.
6. What about the clothing quality and brands used? We partner with trusted brands like Bella+Canvas, Gildan, and more to deliver top-notch clothing quality. These brands are known for their comfort, durability, and style, ensuring your satisfaction.
7. Do you have fulfillment centers in multiple regions? Yes, we’re proud to collaborate with fulfillment centers in the USA, Europe, Australia, and Japan. This ensures efficient processing, faster and cheaper shipping for customers in these regions.
8. Will there be a fulfillment center in Singapore? Absolutely! We are working on a fulfillment center in Singapore which will be available in the coming months. This will enhance our service for customers in the Asia-Pacific region.
9. How do I go about placing an order? Shopping with us is a breeze! Explore our product categories, pick out your preferred design, select size and color (where applicable), and add the item to your cart. Complete the checkout process by entering your shipping details and payment information. Once confirmed, your order will be processed by the designated fulfillment center.
10. What is the estimated delivery time for orders? The time it takes to process and ship an order varies depending on the product and the print-on-demand provider involved. Generally, expect order processing to take between 2-7 business days. Shipping times, contingent on your location, range from 3-10 business days. Please note these durations are approximate and subject to change.
11. Can I track the status of my order? Absolutely. Upon shipment, you’ll receive an email containing a tracking number. This allows you to monitor the journey of your shipment and receive real-time updates on its whereabouts.
12. What steps should I take if I receive a damaged or incorrect item? While we strive for excellence in product quality, if you happen to receive a damaged or incorrect item, please contact our customer support within 30 days of product deliver. Our team will subsequently guide you through the return process and facilitate a replacement or refund where applicable. For in-depth details, refer to our Refund and Returns Policy page.
13. Is it possible to modify or cancel an order? Modifications or cancellations can only be entertained if the order hasn’t been processed by the fulfillment center yet. Kindly get in touch with our customer support promptly if you need to make changes to your order.
14. Do you cater to international shipping? Yes, we indeed offer international shipping to numerous countries. Shipping rates and times are variable based on your location. During checkout, you’ll have visibility into available shipping options and associated costs.
15. Could you elaborate on your return and refund policy? Certainly. Our policy allows returns for damaged or incorrect items within 30 days of order receipt. However, it is recommended to reach out to our customer support to initiate the return process within 14 days to avoid any processing delays. Please note that CASTARshop will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color or ordered a Sale item. For in-depth details, refer to our Refunds and Returns Policy page.
16. How can I get in touch with customer support? For any queries, concerns, or requests, feel free to reach out to our customer support team via the contact form below. We’re here to assist you!
At CASTARshop, we’re dedicated to offering you a seamless shopping experience filled with unique designs and top-tier products. Thank you for choosing us as your destination for clothing and accessory needs via our dedicated domain website!