Thank you for choosing CASTARshop for your shopping needs. We’re committed to ensuring your satisfaction and a seamless shopping experience. Please take a moment to review our detailed Refunds and Returns Policy below:<\/p>
1. Refunds and Returns Eligibility:<\/strong><\/p> 1.1. Regular-Priced Items:<\/strong> If you’ve purchased a regular-priced item and noticed a damaged product or a manufacturing error, you have the option to request a free replacement or refund within 30 days from the date of product delivery along with the required photo proof.<\/p> 1.2. Sales Items:<\/strong> All items marked as sales items are considered final sale and are not eligible for replacement or refund. We encourage you to carefully consider your choices before confirming your order.<\/p> 2. Return Process:<\/strong><\/p> 2.1. Since products are only printed once ordered, returns and exchanges are not supported. <\/p> 2.2. To initiate a free replacement or refund for a regular-priced item, please get in touch with our dedicated Customer Support team within 30 days of product delivery. You can reach us via email at support@castarshop.com<\/strong>.<\/p> 2.3. Upon approval of your request, you will receive clear instructions on the return process, including the return address and any essential shipping details.<\/p> 2.4. It’s imperative that the returned item(s) remain in their original condition, unused, and with all original tags and packaging intact.<\/p> 2.5. The cost of return shipping is the responsibility of the customer, unless the return is a result of an error on our part (e.g., wrong item received, item arrived damaged).<\/p> 3. Refund Process:<\/strong><\/p> 3.1. Refunds for regular-priced items will be processed after we conducted a thorough investigation to verify its original condition, and confirm eligibility. This process may take up to 10 business days or more from the date we receive the request.<\/p> 3.2. Refunds will be issued using the original payment method, including any store credit used for the purchase.<\/p> 4. Refund on Store Credit:<\/strong><\/p> 4.1. If you used store credit for your purchase, the refund amount for the returned item will be credited back to your store credit account. This credit can be applied towards future purchases on our website.<\/p> 5. Damaged or Incorrect Items:<\/strong><\/p> 5.1. If you receive a damaged or incorrect item, it is recommended to notify our Customer Support team within 14 days of receiving the item in case of processing delays. We will guide you through the return process and make arrangements for a replacement or refund.<\/p> 6. Gift Items and Gift Cards:<\/strong><\/p> 6.1. For items marked as gifts and sent directly to the recipient, the same replacement and refund policies apply as mentioned in this policy. The recipient may request a free replacement within the stipulated timeframe. In the event of a refund, the refund will be issued to the original purchaser using the original payment method.<\/p> 6.2. Gift cards purchased from CASTARshop are non-refundable and cannot be exchanged for cash.<\/p> 7. Cancellation Policy:<\/strong><\/p> 7.1. Should you wish to cancel an order, please do so within 24 hours of placing the order. Orders that have been processed cannot be canceled.<\/p> 8. Contact Information:<\/strong><\/p> For any questions or concerns regarding refunds, returns, exchanges, or store credit, please don’t hesitate to contact our Customer Support team at support@castarshop.com<\/strong>.<\/p> We kindly ask that you carefully read and understand our Refunds and Returns Policy before making a purchase. By proceeding with a purchase from CASTARshop, you acknowledge and agree to adhere to the terms set forth in this policy.<\/p> This Refunds and Returns Policy is effective as of July 18, 2023 and may be subject to updates without prior notice. Please refer to our website for the most up-to-date policy.<\/em><\/p> Warm regards,<\/p> Customer Service Manager CASTARshop<\/p>","protected":false},"excerpt":{"rendered":" Thank you for choosing CASTARshop for your shopping needs. We’re committed to ensuring your satisfaction and a seamless shopping experience. Please take a moment to review our detailed Refunds and Returns Policy below: 1. Refunds and Returns Eligibility: 1.1. 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